Dashboard

In the Dashboard, you will be able to view detailed information about:

• Purchased services
• Purchased domains
• Invoice status
• Ongoing support tickets

Additionally, the Dashboard offers a quick view of:

• Your account balance, with the option to make top-ups
• Recent support tickets

You will also find useful shortcuts to:

• Update your customer profile
• Update your electronic billing information
• Manage your purchased products/services

There are also quick links to:

• Order new services
• Register a new domain
• Transfer a domain
• View the latest news from Server.IT
• Log out

Services

In the "Services" section of the Server.IT control panel, you will see a list of your currently active services, along with a brief summary of the resources in use. Clicking on a service name will redirect you to its specific management page.

For users with plans that include cPanel, an overview of the available tools within cPanel will be displayed directly from this section. You can perform some management operations from here, but to access the full range of features offered by cPanel, it's recommended to visit its login page directly. This can easily be done via the following link:

• cPanel Access: https://yourdomain.ext:2083/
• Plesk Access: http://yourdomain.ext:8880/

To access, use the credentials that were sent to you via email after purchasing the product. This approach offers a direct and secure way to manage your services without the need to go through the Reserved Area first.

Domains

On the main page of the Domains section, you'll have a quick overview of all registered domains and their current status. From this section, you'll have access to quick tools for the following operations:

• Renew
• Register a new domain
• Transfer Domain

Clicking on the three-dot menu for each domain will give you access to shortcuts for:

• Management
• Manage Nameservers
• Edit Contact Information
• Auto-Renewal Status
• Renew

Selecting "Management" will take you to the full domain control panel, which typically includes the following options:

• Auto Renewal: Enable or disable auto-renewal to prevent your domain from expiring.
• Nameservers: Configure the nameservers to direct your domain traffic to the desired hosting.
• Registrar Lock: Enhance your domain's security by preventing unauthorized transfers.
• Additional Packages: Explore and activate additional services available for your domain.
• Contact Information: Update the contact information linked to your domain in the WHOIS database.
• Private Nameservers: Create custom nameservers based on your domain (e.g., ns1.yourdomain.com).
• DNS Management: Manage DNS settings, including A, MX, TXT records, and more.
• Retrieve EPP Code: Get the EPP code needed to transfer your domain to another registrar.
• Manage ID Protection: Protect your personal information in the public WHOIS directory.
• URL Forwarding: Redirect your domain or subdomains to another URL.
• Domain Forwarders: Set up forwarding at the domain level.
• Email Forwarders: Create email forwards to receive emails from one address at another.
• Renew: Renew your domain for an additional term.
• Register a new domain: Search for and register a new domain.
• Transfer Domain: Start the process to transfer your domain from another registrar to Server.IT.

Nameserver Management

To change your domain's Nameservers, access the Domains list. Instead of selecting "Management," opt for "Manage Nameservers," or within "Management," go to "Nameservers."

Two options are available:

• Use default nameservers: Select this option if the domain should maintain an active DNS zone but not be linked to any specific product or service.
• Custom nameservers: When you purchased the plan, the nameservers to be configured were provided via email. These details must be entered in the first two fields (ns1 and ns2). If you prefer to use nameservers from an external provider for specific services, enter the details provided by the third party.

DNS Management

In the "Management" section, you will also find the "DNS management" option, where you can manage additional aspects of your domain.

DNS (Domain Name System) management involves a series of fundamental operations to ensure that your domain points correctly to the desired web services and functions as expected. Here are the most common operations:

• Edit A Records: These records link your domain to a specific IP address, usually that of your web server. Editing them allows you to redirect your domain's traffic to a new server.
• Configure MX Records (Mail Exchange): These determine where emails for your domain are sent. By modifying these records, you can route your email to a specific mail server.
• Set CNAME Records (Canonical Name): Used to create domain aliases, allowing you to point multiple domains or subdomains to a single host domain. These are useful for associating subdomains with external services or a primary domain.
• Update Nameservers: Changing your domain's nameservers means replacing the default DNS servers with those provided by another host or DNS management service. This is common when transferring a domain to a new host or wanting to use advanced DNS services.
• Manage TXT Records: These records are used for various ownership verifications and configurations, such as verifying domain ownership for Google Workspace or setting up SPF policies for email, helping to prevent unauthorized use of your domain for sending spam.
• Manage SRV Records (Service Records): These records provide information about services available under your domain, specifying a hostname and port for services like instant messaging or VoIP.

For more detailed information on DNS, please read here

Invoices

The Invoices section of the customer panel is a dedicated space for managing the financial aspects of purchased services. Here, users can view and manage various aspects related to payments, invoices, and credit management. Below are the main features of this section:

Invoices. This area lists all invoices issued to the user, both paid and outstanding. Users can download copies of invoices, view specific details, and proceed with the payment of any outstanding invoices.

Transactions. This section records all transactions made, including paid invoices, automatic renewals, and other credits or debits applied to the user's account. It provides a clear financial report between the user and the service provider.

Automatic Credit. This feature allows users to maintain a credit balance in their account, which can be used automatically to pay future invoices. It's useful for those who want to simplify the payment process and avoid service interruptions.

My Quotes. Users can find in this section the quotes or estimates generated upon request for specific services or products. Quotes can be accepted or rejected directly through the panel.

Payment Methods. Here, users can manage their saved payment methods, add new ones, or remove existing ones. This section supports various payment methods, including credit cards, PayPal, bank transfers, and others, depending on the options offered by the service provider.

Add Funds. Allows users to add funds to their available credit in the customer panel. This credit can then be used to automatically pay future invoices or activate services quickly without needing to make individual payments for each transaction.

Supporto

La sezione "Supporto" del pannello clienti offre una serie di risorse e strumenti progettati per aiutare gli utenti a risolvere dubbi, problemi tecnici o richieste relative ai servizi offerti. Ecco un elenco delle principali voci disponibili in questa sezione:

Ticket. Gli utenti possono aprire ticket di supporto per segnalare problemi specifici o per chiedere informazioni. Questa funzionalità consente una comunicazione diretta con il team di supporto, che lavorerà per fornire risposte e soluzioni in tempi brevi. I ticket possono essere monitorati e gestiti facilmente attraverso il pannello, consentendo agli utenti di avere un quadro chiaro dello stato delle proprie richieste.

Comunicazioni. In questa area, gli utenti possono trovare annunci, aggiornamenti sui servizi, e altre comunicazioni importanti dal fornitore. Questo spazio serve a tenere gli utenti informati su novità, manutenzioni programmate o eventuali interruzioni dei servizi.

FAQ/Guide. Una raccolta di domande frequenti (FAQ) e guide dettagliate è disponibile per aiutare gli utenti a navigare e utilizzare i servizi offerti. Queste risorse possono risolvere rapidamente dubbi comuni e fornire assistenza passo dopo passo su vari argomenti, dall'attivazione di un servizio alla configurazione di funzionalità specifiche.

Downloads. Questa sezione offre la possibilità di scaricare software, strumenti, o documentazione utile relativa ai servizi acquistati. Gli utenti possono accedere facilmente a tutto il materiale necessario per ottimizzare l'uso dei servizi.

Stato della Rete. Gli utenti possono consultare in tempo reale lo stato della rete e verificare la presenza di eventuali problemi tecnici o manutenzioni in corso. Questa voce è essenziale per avere una visione immediata della salute dei servizi e per pianificare in anticipo in caso di interventi programmati che potrebbero influire sulla disponibilità dei servizi.

Sblocco indirizzo IP

La funzionalità "Sblocco Indirizzo IP" è progettata per risolvere situazioni in cui il vostro IP pubblico è stato bloccato dal firewall del server associato a uno dei vostri prodotti. Tale blocco può causare problemi di accesso, impedendovi di ricevere email o di visualizzare il vostro sito web attraverso browser o motori di ricerca. Pertanto, è fondamentale verificare lo stato del vostro IP e procedere allo sblocco prima di inoltrare una segnalazione o un ticket di assistenza.

Per accedere alla pagina di sblocco, potete utilizzare il pulsante posizionato in alto a destra dell'interfaccia utente o navigare attraverso la sezione dedicata situata sul lato sinistro.

Una volta raggiunta la pagina di "Sblocco Indirizzo IP", il sistema identificherà automaticamente il vostro IP pubblico e lo pre-compilerà nel campo appropriato. A questo punto, sarà sufficiente cliccare sul pulsante di sblocco per avviare il processo.

L'operazione di controllo e sblocco verrà eseguita esclusivamente sui server che ospitano i servizi da voi utilizzati. Al termine, il sistema fornirà una notifica per informarvi dell'esito, che potrebbe essere:

• "Nessun blocco trovato per il server: [nome del server]".
• "Blocco trovato per il server: [nome del server] → è stato sbloccato".

Questa procedura garantisce una rapida risoluzione dei problemi di accesso causati da blocchi IP, consentendovi di riprendere le normali operazioni senza significativi ritardi.

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