Starting the free migration process of your website (or websites) to Server.IT is an extremely simple and intuitive procedure, designed to ensure you a smooth and seamless user experience. Below, we will guide you step by step through the migration request process, highlighting the data and information needed to successfully complete your request.

Opening a Support Ticket

The first step is to open a support ticket through the Server.IT Client Panel. This will allow you to communicate directly with our support team, who will guide you through every stage of the migration.

• Access the Panel: Log in to the Server.IT Client Panel.
• Open Ticket: In the Support section, you will find the option to open a new support ticket. If you have any doubts on how to proceed, we invite you to consult our guide dedicated to opening support tickets.

Filling Out the Migration Request

When filling out the migration ticket, in addition to providing a detailed description of your needs and any additional information you deem useful for our team, you will need to include the following technical data:

FTP Configuration Parameters:

• FTP Host: The address of the FTP server we connect to for transferring your site's files.
• Username and Password: The credentials to access your FTP space.
• Port: The specific port used for the FTP connection (if different from the standard port 21).

Email Account Parameters:

• Names of the email accounts and their respective passwords, to allow us to migrate your email communications as well.

For more complex migrations that require a deeper level of access, it may be necessary to provide:

• Access to cPanel or Plesk: Credentials to access the management tools of your current hosting, to facilitate the migration of databases and specific configurations.
• Direct Database Access: Details for accessing existing databases, if not manageable through cPanel or Plesk.
• SSH Connection: If available, SSH access allows for faster and more secure migration of files and applications.

The Migration Process

Once the support ticket with all the required data is submitted, our team will start working on your migration request. We will keep you updated on every step of the process, ensuring a smooth and uninterrupted transition to our hosting.

The free migration offered by Server.IT is designed to make the switch to our hosting service as simple and painless as possible. Our goal is to ensure that your site is transferred and fully operational on our hosting with minimal effort on your part, allowing you to focus on your business without technical worries.

If you have any questions or need additional assistance during the process, our support team is always available to provide the necessary guidance and support. With Server.IT, your site migration is in safe hands.